Returns / Refunds
We want you to have a great experience from the time you look at our site, until you experience your candy or favor at your event. We take a great deal of care to ensure your order reaches you in perfect condition. Personalized assembled candies, assembled favors, and gift set items are carefully assembled so that stickers or labels are centered and straight, wrappers are not twisted or bent, and your product is something you will be pleased to receive. As a result, we rarely have a customer request a return. If you feel this is something you wish to do, please contact our Customer Care Team to discuss.
There are a few things that are NOT eligible for a return:
- Candy or any edible product
- Personalized items
- Items that have been altered by the customer or a third-party
If there is an issue with your order, please contact Customer Service. Eligible products must be in unused condition and may be returned no later than 10 business days from the day the order was received. You may choose your own shipping method to send Just Candy a product return; however, we strongly encourage you to ensure that tracking information and delivery receipt is included with whatever method, as we cannot be held responsible for crediting your account if you cannot verify that the product was returned to our facility. All costs associated with the product return is at the customer's expense and is non-refundable.
A credit will be issued to your account within 30 days, and will reflect the price you paid for the product that you returned, less any shipping costs. Keep all products in their original packaging until the claim is settled. All returns are subject to a 15% restocking fee.
Returns should be sent to:
Bonnie Marcus Collection
3115 Homeward Way, Ste. 4
Fairfield, OH 45014
Damaged or Missing Products?
Claims for defective or missing product(s) must be filed with Bonnie Marcus Collection within ten (10) non-holiday business days of your order’s delivery date based on the proof of delivery from the transit company. Please contact our Customer Care Team to initiate the filing of a claim.
If your items arrive damaged or misprinted, a photo of the items is required to help us determine the cause of the issue. This will help our team determine what went wrong, file a claim with the transit company, and begin the process of fixing the issue for you. Keep all products in their original packaging.